Every one of us said our dinners were served at room temperature, not hot, and that’s a huge pet peeve of mine. She could easily have placed them at each individual’s seat. The hostess came and placed all 11 bundles of silverware wrapped in napkins at the end of the table and told us to “pass. Table was set up with water and menus but no napkins or silverware. Moreġ1 of us had a reservation for dinner. Or is it that she really doesn’t care about the guest, then she is in the wrong place and position. It was obvious the manager was not a happy person. Perhaps at least read about the Ritz-Carlton culture of empowerment and how it can impact guest satisfaction along with employees happiness. Wren needs to empower their staff including management. Kudos to the host who was trying to do the right thing, but then got overruled by a rude poor shortsighted manager. In this case the owners I believe are absentee as they live an hour away on Hilton Head and I never have seen them on site so I assume they don’t care just like the managers they have. Nor will we ever recommend it to our guests. My last on-site check at Wren was well over $140 before tip for a family of four, which will never happen again. We would not have placed order if told at time there were no fries.īeaufort is a small town and restaurants should value local business, however in this case I assume they don’t care and will just live off the tourist. Who orders a cheeseburger and fruit as a side? I had a wife who wasn’t feeling well. She never looked back or acknowledged the situation directly to me. The apparent manager then said OK no discount and turned and walked away as I tried to advise her that I didn’t get a chance to make that selection. When the manager came over, she would never look at me although she was standing 2 feet from me, but asked the host did I select another side which she shared that the kitchen substituted fruit on the order. Realize at this point I had not even asked yet for a discount, I was really spinning this in my head do I even pay for and accept the order as is, but I really was picking it up at my wives request so I was faced with a delima as I knew she wanted fries. In trying to provide accommodation she was going to offer a reduction and called someone over who I assume was manager over and shared the issue with her.

All good until pickup and during payment the host advised they were out of fries and placed fruit instead on order. I ordered three sandwiches and host reminded me they come with fries which is what. However today wife wanted to try takeout. Gave it another try a month ago and it wasn’t bad. We live in Beaufort and had a bad experience years ago here.

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Wren beaufort sc